:root{--bg:#f3f5f5;--ink:#203337;--muted:#697b7e;--line:#e3e9e8;--dark:#162e34;--lime:#c4ed96;--teal:#24675a;--white:#fff;font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-size:16px;color:var(--ink);background:var(--bg)}*{box-sizing:border-box}body{margin:0}a{color:var(--teal);text-decoration:none}a:hover{text-decoration:underline}button,input,select,textarea{font:inherit}button,a,input,select,textarea,summary{touch-action:manipulation}button{cursor:pointer}button:focus-visible,a:focus-visible,summary:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid #6197e3;outline-offset:3px}.sidebar{position:fixed;inset:0 auto 0 0;width:248px;background:var(--dark);color:#d6e2e4;display:flex;flex-direction:column;padding:32px 20px;z-index:2}.brand{color:var(--lime);font-size:39px;font-weight:800;letter-spacing:-6px;display:flex;align-items:center;margin:0 10px 46px}.brand span{margin-left:0}.brand b{letter-spacing:-.5px;font-size:25px;color:white;margin-left:22px;line-height:1}.brand small{font-size:10px;letter-spacing:3px;color:#a5bcbf;margin-top:9px}.workspace{font-size:10px;letter-spacing:1.5px;color:#9bb2b5;padding:0 14px;margin-bottom:16px}nav a{color:#c4d2d4;display:flex;align-items:center;gap:14px;font-size:14px;font-weight:500;padding:13px 14px;margin:5px 0;border-radius:8px}nav i{font-style:normal;font-size:21px;width:22px;text-align:center;color:#a0b5b8}nav a.active{background:var(--lime);color:#1f3737;font-weight:650}nav a.active i{color:inherit}nav a:hover{text-decoration:none;background:#28434a}nav a.active:hover{background:var(--lime)}.nav-divider{height:1px;background:#355057;margin:28px 8px}.sidebar-bottom{margin-top:auto;display:flex;align-items:center;gap:10px;font-size:13px;padding-top:30px}.sidebar-bottom a{color:white}.sidebar-bottom small{color:#9eb4b8;font-size:11px}.avatar{background:#3c555a;width:34px;height:34px;border-radius:50%;display:grid;place-items:center}.logout{background:transparent;border:0;color:#c6d4d6;font-size:25px}.shell{margin-left:248px}.shell.no-sidebar{margin:0}.topbar{display:flex;justify-content:space-between;align-items:center;height:78px;padding:0 44px;border-bottom:1px solid var(--line);background:white;font-size:14px}.topbar>span{font-weight:600}.topbar>div{display:flex;gap:24px;align-items:center}main{padding:38px 44px;max-width:1600px;margin:auto}footer{padding:20px 44px 30px;font-size:12px;color:var(--muted)}h1{font-size:32px;letter-spacing:-1px;line-height:1.2;font-weight:650;margin:10px 0}h2{font-size:18px;letter-spacing:-.35px;font-weight:650;margin:0 0 12px}p{line-height:1.65}small{display:block;font-size:12px;line-height:1.6;color:var(--muted)}.eyebrow{font-size:11px;letter-spacing:1.7px;font-weight:700;color:var(--teal)}.page-heading{display:flex;align-items:center;justify-content:space-between;gap:24px;margin-bottom:30px}.page-heading p{font-size:14px;color:var(--muted);margin:8px 0 0}.button{display:inline-flex;justify-content:center;align-items:center;gap:8px;padding:12px 18px;border:1px solid var(--teal);background:var(--teal);color:#fff;font-size:14px;font-weight:600;border-radius:7px;line-height:1.3;text-decoration:none;white-space:nowrap}.button:hover{background:#174e44;text-decoration:none}.button.secondary{background:white;color:var(--teal);border-color:#c9d8d3}.wide{width:100%}.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:18px;margin-bottom:28px}.stat{background:white;border:1px solid var(--line);border-radius:10px;padding:23px;min-height:155px}.stat>span{font-size:13px;color:var(--muted)}.stat strong{display:block;font-size:30px;font-weight:600;letter-spacing:-1px;margin:16px 0 8px;overflow-wrap:anywhere}.stat i{float:right;font-size:24px;color:#7b9292;font-style:normal}.stat.accent{background:var(--dark);border-color:var(--dark);color:var(--lime)}.stat.accent>span,.stat.accent small{color:#c0d3d4}.dashboard-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(0,1fr);gap:24px;align-items:start}.panel{background:white;border:1px solid var(--line);border-radius:10px;margin-bottom:24px;overflow:hidden;min-width:0}.padded{padding:26px}.section-heading{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:24px;border-bottom:1px solid var(--line)}.section-heading h2{margin:0}.section-heading a{font-size:13px;font-weight:600}.section-heading.compact{padding:0;border:0;align-items:start}.ticket-row,.stock-row{display:flex;align-items:center;gap:14px;padding:20px 24px;border-bottom:1px solid #edf0f0;font-size:14px;color:var(--ink);text-decoration:none}.ticket-row:last-child,.stock-row:last-child{border-bottom:0}a.ticket-row:hover,a.stock-row:hover{background:#f8faf9;text-decoration:none}.grow{flex:1;min-width:0;overflow-wrap:anywhere}.grow b{font-weight:550}.grow small{margin-top:5px}.ticket-symbol{font-size:12px;color:#728286;background:#f0f4f4;border-radius:6px;min-width:39px;height:39px;display:grid;place-items:center}.pill{font-size:12px;font-weight:550;padding:6px 10px;border-radius:5px;display:inline-block;white-space:nowrap}.green{background:#e7f3e9;color:#38774a}.amber{background:#fff3dc;color:#9b6a1c}.blue{background:#e9f0fb;color:#406797}.muted,.subtle{background:#edf1f1;color:#617679}.product-icon{background:#edf2ef;display:grid;place-items:center;color:#6d8b78;min-width:44px;height:44px;border-radius:8px;font-size:23px}.stock-count{text-align:right}.stock-count b{font-size:18px}.panel-link{display:block;padding:17px 24px;border-top:1px solid var(--line);font-size:13px;font-weight:600}.quick-section{padding:12px 0}.quick-section h2{font-size:23px;margin:12px 0}.quick-section p{font-size:14px;color:var(--muted);max-width:700px}.table-wrap{overflow:auto}table{border-collapse:collapse;width:100%;text-align:left;font-size:14px}th{font-size:11px;text-transform:uppercase;letter-spacing:.7px;color:var(--muted);font-weight:600;background:#fafbfb;padding:15px 24px;border-bottom:1px solid var(--line);white-space:nowrap}td{padding:19px 24px;border-bottom:1px solid #edf0f0;line-height:1.5}td b{font-weight:550}tr:last-child td{border-bottom:0}td small{margin-top:3px}.count{font-size:12px;color:var(--muted);padding:3px 7px;background:#f1f4f3;border-radius:5px;margin-left:6px}.search{max-width:310px;padding:10px 13px!important;background:#fafbfb!important;font-size:13px!important}.empty{text-align:center;color:var(--muted);padding:42px 24px;font-size:14px;line-height:1.8}.form-panel summary{padding:23px 26px;cursor:pointer;font-weight:600;font-size:15px}.form-panel[open] summary{border-bottom:1px solid var(--line)}.form-panel>form{padding:26px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 20px}.full{grid-column:1/-1}label{display:block;font-size:14px;font-weight:550;margin-bottom:20px}input:not([type=checkbox]),select,textarea{display:block;width:100%;border:1px solid #cfdbd8;background:#fff;color:var(--ink);border-radius:6px;padding:11px 12px;font-size:16px;line-height:1.35;margin-top:8px}input[type=file]{font-size:14px}textarea{resize:vertical}label small{font-weight:400;margin-top:6px}.help{font-size:12px;color:var(--muted);line-height:1.6}.muted-text{color:var(--muted);font-size:14px}.pipeline{display:grid;grid-template-columns:repeat(4,1fr);border:1px solid var(--line);border-radius:10px;background:white;margin-bottom:24px}.pipeline>div{padding:22px;border-right:1px solid var(--line)}.pipeline>div:last-child{border:0}.pipeline strong{display:block;font-size:28px;margin-top:10px;font-weight:550}.pipeline small{font-size:13px}.status-strip{display:flex;gap:24px;flex-wrap:wrap;margin:0 0 25px;font-size:13px;color:var(--muted)}.status-strip b{color:var(--ink);margin-left:6px}.back{display:inline-block;font-size:14px;margin-bottom:20px}.product-cell{display:flex;align-items:center;gap:15px;color:var(--ink);min-width:200px}.product-cell img{width:46px;height:46px;border-radius:7px;object-fit:cover}.detail-photo{width:100%;height:220px;object-fit:contain;margin-bottom:25px;background:#f7f9f8;border-radius:8px}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:24px;align-items:start}.ticket-properties{min-width:0}.prewrap{white-space:pre-wrap;overflow-wrap:anywhere}.conversation .section-heading small{font-size:11px}.message{margin:24px;padding:18px;background:#f4f7f6;border-radius:8px;font-size:14px}.message>div{display:flex;justify-content:space-between;flex-wrap:wrap;gap:8px}.message small{font-size:11px}.message p{margin-bottom:3px}.message.internal{background:#fff7e7;border-left:3px solid #d6ac4a}.reply-form{padding:24px;border-top:1px solid var(--line)}.reply-actions{display:flex;justify-content:space-between;align-items:center;gap:15px}.inline-check{display:flex;align-items:center;gap:8px;margin:0;font-size:12px}.switch-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 32px}.switch-row{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:20px 0;border-bottom:1px solid var(--line);margin:0;font-size:14px}.switch-row small{font-size:12px;font-weight:400;margin-top:5px}.switch-row input{appearance:none;width:40px;min-width:40px;height:23px;background:#d4dedb;border-radius:20px;position:relative;cursor:pointer;border:0}.switch-row input:after{content:'';position:absolute;width:17px;height:17px;top:3px;left:3px;background:white;border-radius:50%;transition:transform .15s}.switch-row input:checked{background:var(--teal)}.switch-row input:checked:after{transform:translateX(17px)}.sla-settings{margin-top:25px}.save-bar{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:26px;font-size:13px;color:var(--muted)}.notice{border:1px solid #dbe8e3;background:#eaf3ed;color:#3e6250;border-radius:7px;padding:14px 18px;font-size:14px;margin-bottom:22px;line-height:1.6}.notice.error{background:#ffeded;color:#963f3f;border-color:#f4d1d1}.text-button{border:0;background:transparent;color:var(--teal);padding:0;font-size:13px}.narrow{max-width:640px}.error-card{margin:60px auto}.login-layout{display:grid;grid-template-columns:1.1fr 1fr;min-height:650px;max-width:1150px;margin:4vh auto;background:white;border:1px solid var(--line);border-radius:16px;overflow:hidden}.login-story{background:var(--dark);color:white;padding:50px;display:flex;flex-direction:column;justify-content:space-between}.wordmark{font-weight:650;font-size:27px;letter-spacing:-1px;color:var(--lime)}.wordmark span{font-size:16px;color:#adc2c6;font-weight:400;letter-spacing:0}.login-story .eyebrow{color:var(--lime)}.login-story h1{font-size:48px;margin:18px 0;line-height:1.12;letter-spacing:-2px}.login-story p{color:#b4cacd;font-size:16px;line-height:1.8}.login-story>span{font-size:12px;color:#9eb8bd}.login-card{padding:90px 60px}.login-card h2{font-size:29px;margin:12px 0}.login-card form{margin-top:35px}.login-card .help{margin-top:27px}input:disabled{opacity:.6}.no-sidebar footer{text-align:center}tr[hidden]{display:none}@media(min-width:1600px){main{padding-top:48px}}@media(max-width:1150px){.sidebar{width:210px;padding-left:12px;padding-right:12px}.shell{margin-left:210px}main{padding:30px 25px}.topbar{padding:0 25px}.stats{grid-template-columns:repeat(2,1fr)}.dashboard-grid{grid-template-columns:1fr}.ticket-layout{grid-template-columns:minmax(0,1fr) 280px}.login-story{padding:35px}.login-card{padding:70px 35px}}@media(max-width:780px){.sidebar{position:static;width:100%;padding:14px 18px}.brand{font-size:28px;margin:0 0 12px;letter-spacing:-4px}.brand b{font-size:20px;margin-left:18px}.brand small,.workspace,.nav-divider,.sidebar-bottom{display:none}nav{display:flex;overflow:auto;gap:5px}nav a{white-space:nowrap;padding:9px 12px;margin:0;font-size:13px;gap:8px}nav i{font-size:17px;width:auto}.shell{margin-left:0}.topbar{height:58px;padding:0 20px}.topbar .subtle{display:none}.topbar>div{gap:10px}main{padding:26px 18px}h1{font-size:28px}.page-heading{align-items:flex-start;flex-wrap:wrap;gap:15px}.page-heading>.button{padding:10px 14px}.stats{gap:12px}.stat{padding:18px;min-height:140px}.stat strong{font-size:24px}.dashboard-grid,.ticket-layout{grid-template-columns:1fr}.section-heading{padding:20px;flex-wrap:wrap}.search{max-width:100%}.ticket-row,.stock-row{padding:18px}.pipeline{grid-template-columns:1fr 1fr}.pipeline>div{padding:18px}.form-grid,.switch-grid{grid-template-columns:1fr}.form-panel>form,.padded{padding:22px}.form-panel summary{padding:22px}.save-bar{align-items:stretch;flex-direction:column}.reply-actions{align-items:flex-start;flex-direction:column}.reply-actions button{width:100%}.login-layout{display:block;min-height:0;margin:0}.login-story{min-height:260px;padding:28px}.login-story>span{display:none}.login-story>div+div{margin-top:35px}.login-story h1{font-size:35px}.login-story p{display:none}.login-card{padding:35px 28px}.login-card h2{font-size:25px}footer{padding:20px}.ticket-properties{display:grid;grid-template-columns:1fr}.status-strip{gap:12px}.message{margin:18px}.topbar>span{max-width:65%;overflow-wrap:anywhere}}@media(prefers-reduced-motion:reduce){*{transition:none!important}}
.kb-search{display:flex;gap:18px;align-items:end;flex-wrap:wrap}.kb-search label{margin:0;min-width:180px}.kb-search .button{margin-bottom:1px}.kb-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:22px}.kb-card{display:flex;flex-direction:column;margin-bottom:0}.kb-card-top,.kb-card-footer{display:flex;justify-content:space-between;align-items:center;gap:10px}.kb-card h2{font-size:22px;margin:22px 0 8px;line-height:1.35}.kb-card p{font-size:15px;color:var(--muted);flex:1}.kb-card-footer{border-top:1px solid var(--line);padding-top:18px;margin-top:12px}.article-body{max-width:1000px}.article-summary{font-size:18px;color:var(--muted);border-bottom:1px solid var(--line);padding-bottom:24px}.article-text{font-size:16px;line-height:1.85}.article-meta{border-top:1px solid var(--line);padding-top:22px;margin-top:28px}.kb-linked{border-bottom:1px solid var(--line);padding:12px 0;margin-bottom:15px;font-size:14px}.kb-linked form{margin-top:8px}.asset-facts{display:grid;grid-template-columns:1fr 1.5fr;gap:16px;font-size:14px}.asset-facts dt{color:var(--muted)}.asset-facts dd{margin:0;overflow-wrap:anywhere}@media(max-width:780px){.kb-grid{grid-template-columns:1fr}.kb-search{display:block}.kb-search label{margin-bottom:16px}.kb-search .button{width:100%}.kb-card h2{font-size:20px}}